Terms and Conditions

Medszoo.com is owned and operated by Global Medical Services Private Limited, situated in Lucknow (Uttar Pradesh), India.

Following are the Terms and Conditions, read together with the Privacy Policy, that administers your buy and utilization of the items and administrations from Medszoo, and comprise a lawfully authoritative understanding, between and Medszoo, a completely authorized online Pharmacy.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Medszoo, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before going through this Website, please read these Terms carefully as you agree to be bound by them. If, in any case, you do not accept the Terms and Conditions, please do not use this Website.

  1. Creating an Account
  • To use certain features of the Website like ordering products, posting rating/reviews, receiving Medszoo newsletters, you must sign up for an account with Medszoo and provide certain information about yourself as prompted by the Customer Information Form. All of your registration information is protected under our Privacy Policy.
  • To utilize certain highlights of the website like requesting products, posting rating/surveys, getting Medszoo e-newsletters, set up a record with Medszoo and give certain information about yourself as incited by the Customer Information structure, including, your name, gender, email address, an account password, cell phone number, and billing/dispatching address. The entirety of your enrollment information is secured under our Privacy Policy.
  • You make sure that the information you submit during registration is truthful and accurate and that you will maintain the accuracy of such information.
  • Your Medszoo account username and password are particularly kept to you. You shall not transfer your account or it will be your responsibility in case any unauthorized activity takes place.
  • Medszoo will not be liable for any loss or damages as a result of your failure to maintain the confidentiality of your account credentials. If you suspect any unauthorized use of your Medszoo account, you shall immediately notify Medszoo about it.
  • Medszoo won’t be subject to any misfortune or harm because of your inability to keep up the classification of your record certifications. On the occasion of suspecting any unapproved utilization of your Medszoo account, you may contact Medszoo’s customer support.
  • It is your responsibility to keep your email address up-to-date on your account setup at Medszoo so that we can communicate with you electronically.
  1. Privacy Policy
  • Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use, and disclose your personally identifiable information, please refer to our Privacy Policy, which also governs your visit to Medszoo.
  • Your actually recognizable data will be utilized as per our Privacy Policy. To comprehend our practices, with respect to how we gather, utilize, and unveil your by and by recognizable data, please refer our Privacy Policy, which additionally oversees your visit to Medszoo.
  • We understand the privacy of all information you provide is of primary importance. This is the reason we do everything possible to use it carefully and wisely. This information does not get shared with other companies or third-party service providers.
  • We comprehend the protection of all data you give is of an essential significance. This is the reason we do everything conceivable to utilize it cautiously and reasonably. This data is never shared with different organizations or outside service provider.
  1. Security Policy
  • All your transactions are 100% secure when you place an order online at Medszoo. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.
  • Each of your transactions is 100% secure when you submit a request online at Medszoo. Your own data is encoded by utilizing 256-piece Secure Sockets Layer (SSL) encryption innovation before being sent over the Internet, which guarantees the protection and elevated level of security of all your data.
  1. Customer Eligibility
  • Customers or Users are supposed to be over 18 years of age and registered with us. Medszoo is not meant for children under the age of 18. We will not knowingly collect information from Medszoo visitors in this age group.
  1. Price and Payment
  • The prices of all our products include all applicable statutory taxes.
  • We make every effort to ensure the pricing and availability of Products on our Website is accurate and up to date. Seldom has it happened that there might be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.
  • We go to lengths to ensure that the evaluating and accessibility of Products on our Website are precise and updated. In any case, once in a while, there might be a mistake on the estimating of an item or with item accessibility. In such cases, we are not answerable for any typographical errors and we maintain whatever authority is needed to drop the deal.
  • We reserve the right to correct any inaccuracies or omissions related to the pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.
  • We maintain whatever authority is needed to address any mistakes or oversights identified with evaluating and item accessibility/descriptions, even after the order is submitted, and to change or update some other data whenever without earlier notification.
  • Our standard delivery charges are item-specific. These include delivery charges of Rs. 49 for orders of value up to Rs.500; Rs.99 is the delivery charge for orders of value less than Rs.1000 and the Delivery is FREE for any order of Rs. 1000 or above.
  • Delivery timings may vary depending on the delivery location as well as the type of product ordered.
  • You can make the payment through any one of the following methods of payment: Credit/Debit Card, Net Banking, or Cash on Delivery.
  • Credit/Debit Card and Net Banking Payments are processed by our online payment service partners.
  1. Use of Information on the Website
  • The information provided on the Website or through our services is intended for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
  • The information on this Website is not a stand-in for professional medical advice or treatment for specific medical conditions. It is important to make it clear that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with your queries regarding your medical condition.
  • Medszoo does not sanction any views or opinions that may be included in the Website Content or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Medszoo.
  1. Disclaimer of Warranties and Limitation of Liability
  • The entire information, products, and services included on or otherwise made available to you through this Website are provided by Medszoo on “as is” and “as available” basis, we specifically recant the warranties of any kind to the extent allowed by the applicable law. You shall expressly agree that your use of this Website is at your own risk.
  • Medszoo takes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on this site.
  • Medszoo has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We have the right to remove or make changes in any of the information contained on the Website at our sole discretion.
  • Medszoo can’t ensure the ampleness, cash, or fulfillment of the Website content. Medszoo doesn’t warrant or support the adequacy, quality, or wellbeing of the Products accessible on its Website.
  • We are not responsible for any damage to people coming about because of any directions or Products alluded to you on the Website. Medszoo isn’t related to any producer of medicines or different items on the Website. We don’t warrant that the Website or its substance will meet your necessities.
  • Please note that while Medszoo has made all possible efforts to precisely show the colors of items on its Website, the real color you see will rely upon your screen. We can’t ensure that your screen’s showcase of any color will be equivalent to the color of the Products delivered to you.
  • We may let you see our information and connect with us through Social Media platforms, for example, Facebook and Twitter. Medszoo expressly renounces any obligation regarding the terms of utilization and privacy policies that oversee these outsider sites, which are not the slightest bit related to us.
  • Medszoo acknowledges no obligation regarding any misfortune or harm endured because of your dependence on the product reviews posted by the Medszoo Users.
  • Medszoo maintains all authority to alter or pull back any piece of the site or any of its substance whenever without notice.
  1. Website Availability
  • We take all sensible consideration to guarantee the accessibility of the Medszoo website 24 hours consistently, 365 days of each year. Be that as it may, the Website may turn out to be briefly inaccessible because of upkeep, server, or other technical issues, or for reasons outside our ability to control. Medszoo doesn’t warrant continuous access to this Website or any connected site. We may, yet will not be obliged to, issue a notification when we are aware of booked support of our Website.
  1. Links to third-party websites
  • We provide a connection to outside sites, our online payment partners, which process your Net Banking and Credit/Debit Card transactions, individually. We are not liable for the accessibility or legitimate working of such connected pages or locales, and we won’t be considered answerable for any misfortune or inconvenient experience because of utilizing such a Website interface.
  1. Terms of Sale
  • Medszoo may acknowledge or decline any order placed by a Customer in its outright tact without obligation to you.
  • Medszoo maintains whatever authority is needed to cease any program or offer on its Website.
  • We hold the right, without earlier notification, to restrain the requested amount of any Product accessible on Medszoo.
  • We accept and you agree that you have precisely unveiled your own information and individual wellbeing data and agree to its utilization by the online Pharmacy Medszoo or potentially its partners. You affirm that you have had a physical assessment by a doctor and don’t require a physical assessment.
  • You comprehend that all Products will be sold and administered by an enrolled Pharmacist at Medszoo or potentially its branches.
  • If you are the patient/parent/approved individual for the benefit of the patient, you approve and choose the Pharmacy Medszoo and additionally its branches, as your lawyer and specialist, to make all strides, sign all reports and to follow up for your sake as though you were actually present and representing yourself for the restricted reasons for (an) acquiring a substantial solution for any remedy which you have sent the Pharmacy; and (b) bundling your solutions and conveying them to you. By making this buy you thusly approve Medszoo as well as its subsidiaries to dispatch the request by Post/messenger to your assigned area. This authorization will incorporate, yet not be constrained to: gathering and utilizing your own and individual wellbeing data as sensibly vital for the satisfaction of your request.
  • In case, you are an approved relative/guardian/parent of the patient, and you confirm your age to fall in the major category, then you are eligible to sign for the above-mentioned terms and conditions belong to the online pharmacy Medszoo as well as its official members to benefit the patient.
  1. Prescription Medication Policy
  • Medszoo, a completely authorized and controlled drug store, plays it safe to carefully submit to the laws and guidelines set out in the administering of physician endorsed medicines. By putting in the request for your physician endorsed drugs, you recognize and acknowledge the accompanying terms with respect to the acquisition of any professionally prescribed medicine.
  • Medszoo won’t dispense any doctor prescribed drugs without a substantial prescription from an authorized doctor.
  • If you are requesting a physician recommended medication, you, therefore, affirm that you will send us a scanned copy of your legitimate prescription(s) by means of email, fax, WhatsApp, or by post, and this prescription will at that point be dependent upon the investigation of and endorsement by our certified Pharmacists.
  • The medication information provided to Medszoo is to enlightening purposes and this Website isn’t proposed to give a diagnosis, treatment, or clinical guidance. We are not subject to any unfavorable impacts or mischief to you because of your dependence on the data of the Website.
  • Medszoo requires either the User or Customer or the Caregiver to affirm he/she is totally mindful of the signs, symptoms, side effects, impacts of missed portion, or overdose of the meds he/she orders from us. It is basic to look for proficient counsel from your doctor before buying or devouring any medication from Medszoo.
  • At Medszoo, a Caregiver can arrange professionally prescribed medicines for your benefit.
  1. Return and Refund Policy
  • At Medszoo, we give a valiant effort to guarantee that you are totally happy with our items. Also, we are glad to give a full discount dependent on the conditions recorded underneath:
  • Full Refunds are only Possible If:
  1. You got an inadequate thing
  2. The ordered item(s) is lost or harmed during travel
  3. The ordered item(s) is past its expiry date
  • We additionally comprehend that different conditions may emerge driving you to need to return an item or items that are not flawed, for example, when the patient no longer requires the drug. In these cases, we may permit the return of unopened, unused items with a deduction of 20% restocking charge.
  • It would be ideal if you note: Mode of discount may possibly fluctuate upon conditions. In the event that the method of discount is by Credit/Debit Card or Net Banking, ideally, it takes up to 7 to 10 working days for the credit to show up in your record. While we lament any burden brought about at this point outline, it is the bank’s approach that defers the discount timing and we have no power over that. In the event that the method of discount is by e-wallet, credit ought to be accessible within 24 hours.
  • Step by step instructions to Request a Refund: To demand a discount, just email us your request, including the purpose behind getting a refund on the order. We pay attention to client input very carefully and use it to continually improve our nature of administration.
  • In case you have any inquiries, email us at [email protected], or contact our client assistance administrators through online chat. We’re here for you!
  1. Copyrights, Trademarks and other Intellectual Property Rights
  • According to the Terms and Conditions of Medszoo, the Website awards access to Users/Customers to see the content exclusively for visiting, ordering, and communication only. All that belongs to the wall of this website, including, pictures, outlines, content, logos, and page headers, that are a piece of this website are copyrights or potentially other scholarly properties claimed by Global Medical Services Private Limited. Every single other trademark not claimed by Medszoo that shows up on this website is the property of their separate proprietors, who could conceivably be partnered with, associated with, or supported by Medszoo.
  • You, therefore, agree that you won’t re-create, copy or duplicate the content of Medszoo for any reason, except if you have been explicitly allowed to do as such in a different concurrence with this Website.
  1. User Indemnification
  • You, therefore, consent to compensate, guard, hold innocuous Medszoo and its officials, executives, workers, specialists, data suppliers, accomplices, licensors, sponsors and providers from and against all cases, misfortunes, costs, harms and costs, including sensible legitimate charges and expenses, coming about because of any infringement of this understanding, or any action identified with your record, or any data or material you have submitted or will submit to us disregarding any law or in penetrating of any outsider rights (counting, yet not restricted to, claims in regard of criticism, attack of protection, or encroachment of some other protected innovation right). We maintain whatever authority is needed to solely shield and control any cases emerging from the abovementioned and any such repayment matters, and you, therefore, consent to coordinate completely with us in affirming any accessible safeguards.
  1. Applicable Law and Jurisdiction
  • These Terms and Conditions and the way you use this website and its substance will be represented by and interpreted in all regards as per the laws of India subject to the jurisdictional courts of Chennai.
  1. Severability
  • If any provided Terms and Conditions are found unlawful, void, or by any means incapable of being performed, then that will be deemed severable from the list of mentioned Terms and Conditions and shall not affect the enforceability and validity of any other in the list.
  1. No Waiver
  • Any of the waivers shall represent Medszoo’s rights under these Terms and Conditions and there shall not fall any breach on the part of Medszoo. It is concerned with both past and future actions on the part of any human being. May it be the receipt of the funds by Medszoo or the assurance of any person on the actions of Medszoo, they shall not be considered to constitute a waiver of any section of these Terms and Conditions. It is a written waiver signed by an authorized representative of Medszoo that shall have a legal effect.
  1. Submissions
  • Medszoo sacks complete discretion to accept, edit, or deny any or all that you may send to the website, as it is an embossed feature of the Website. It also includes Ratings and Reviews, Ask Our Pharmacist, and Testimonials, but it is not the limit. It is important to ensure that the Submissions are not offensive to morals, religions, or politics and should not encourage racism. Also, they shouldn’t be abusive, unlawful, indecent, threatening, menacing, or objectional in nature. To and fro of such information may violate relevant laws, ethics, and regulations of the online pharmacy.
  • Medszoo might be deemed to possess all that is known or existing rights of every type when it comes to Submission. You somehow give permission for unrestricted use of the Submissions for any cause by posting, uploading, and providing your Submissions, without any compensation to you that includes an off-grid, royalty-free and unexclusive license to use, share, copy, transfer, display publicly, edit, translate and redesign your Submission and also to publish your name along with your Submission.
  • You also agree that the Submission posted by you will not be inappropriate or by any means might not violate a third party’s copyright, patent, trade secret, trademark, rights, or any such rational property rights, or publicity rights or privacy.
  • It is prohibited for a Customer/User to introduce, transmit, or post any such information or software that contains a virus that might be harmful to the Website of Medszoo.
  • Neither it is the responsibility of Medszoo nor does it support any Submission on its Website. It is not answerable for any kind of loss or outrage that might be caused due to the Submission or on the basis of the information it carries. It also includes but is not limited to the statements, opinions, and reviews shared by the User/Customer that might be inaccurate, obscene, or harassing in any way.
  1. Termination
  • You agree that Medszoo, in its sole discretion and for any or no reason, including without limitation if you breach these Terms and Conditions, may terminate your access to the web site, at any time. You agree that any termination of your access to the web site or suspension of your account could also be affected without prior notice, and you agree that Medszoo shall not be susceptible to you for any such termination. Your right to use the Medszoo Website/Service immediately ceases upon termination of your access/use of the web site.
  1. Changes to those Terms and Conditions
  • We reserve the proper to amend these terms and conditions from time to time without further notice to you. Any such amendments we make shall be effective once we post a Revised Version of those Terms and Conditions on the web site. It is your responsibility to review the Medszoo Terms and Conditions regularly. Your continued use of the web site following the publication of any such changes will constitute your agreement to follow and be automatically bound by the amended terms and conditions.
  1. Contact Information
  • If there is anything you need to ask or share your comments regarding these Terms and Conditions, then feel free to contact us at [email protected]